Terms of Service

Last updated: 1 May 2026

Welcome to Manta Chocolate, operated by Chocolate House LTD. These Terms of Service explain the rules for using our website and purchasing products from us.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website.

This website is operated by:

Chocolate House LTD
Trading as: Manta Chocolate
Company number: 15848158
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@mantachocolate.com

We sell chocolate, chocolate products, and related goods through our website.

We make every effort to describe our products accurately, including ingredients, allergens, weight, storage information, and best-before dates. However, product images are for illustrative purposes only and packaging may vary, especially during limited editions, seasonal collections, or brand updates.

Our chocolate may contain or be produced in environments where allergens are present, including but not limited to nuts, milk, soya, sesame, gluten, and other allergens. Please always check the product information carefully before purchasing or consuming.

Our products are food products and are not intended to diagnose, treat, cure, or prevent any disease.

Any information about ingredients, cacao, antioxidants, nutrients, or wellness is provided for general informational purposes only. It should not be taken as medical or nutritional advice.

If you have a medical condition, allergy, intolerance, dietary requirement, are pregnant, breastfeeding, or taking medication, please consult a qualified healthcare professional before consuming products containing functional ingredients, botanicals, mushrooms, or other active ingredients.

When you place an order, you are making an offer to purchase the selected products. Your order is accepted once we send you an order confirmation or dispatch confirmation.

We reserve the right to refuse or cancel an order if:

• the product is unavailable;
• there has been an error in price or product information;
• payment is not authorised;
• we suspect fraud or misuse of our website;
• we are unable to deliver to the address provided.

If we cancel an order after payment has been taken, we will refund you.

All prices are shown in GBP (£) and include VAT where applicable, unless stated otherwise.

Delivery charges are shown separately at checkout before you complete your order.

We accept payment through the payment methods displayed at checkout. Payment must be received in full before your order is dispatched.

Discount codes, gifts, bundles, or promotional offers are subject to availability and may be withdrawn or changed at any time.

Promotions cannot usually be combined unless we clearly state otherwise. Discount codes must be entered at checkout and cannot be applied retrospectively after an order has been placed.

We currently deliver to the UK and selected international destinations.

Estimated delivery times are provided for guidance only and are not guaranteed unless we specifically state otherwise.

We are not responsible for delays caused by couriers, customs, incorrect delivery details, weather, strikes, or circumstances outside our reasonable control.

Please ensure your delivery address is correct. If an order is returned to us because the address was incorrect or incomplete, we may ask you to pay the delivery cost again before resending it.

Chocolate is sensitive to heat, cold, and handling during transit. We package products carefully, but we cannot guarantee that chocolate will not be affected by extreme weather or courier storage conditions.

If your order arrives damaged, melted, or otherwise unsuitable, please contact us within 48 hours of delivery with:

• your order number;
• photographs of the product and packaging;
• a description of the issue.

We will review the issue and may offer a replacement, refund, or store credit where appropriate.

Our products may contain natural ingredients and may change in appearance or texture over time, especially when stored incorrectly or close to the best-before date.

Chocolate bloom, slight colour changes, or natural separation in spreads can occur and do not always mean the product is unsafe. However, if you are concerned about a product, please contact us before consuming it.

For most online purchases in the UK, consumers have the right to cancel within 14 days of receiving goods and then a further 14 days to return them. However, there are exceptions, including certain perishable goods and sealed goods that are not suitable for return for health or hygiene reasons once opened.

Because we sell food products, we can only accept returns where the products are:

• unopened;
• unused;
• in their original sealed packaging;
• in a resaleable condition;
• returned within the applicable cancellation period.

We cannot accept returns of opened food products unless they are faulty.
To request a return, please email us with your order number before sending anything back.

If your return is accepted, you are responsible for the return delivery cost unless the product is faulty or we made an error with your order.

Refunds will be made to your original payment method. We may wait until we have received the returned goods before issuing a refund.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at info@mantachocolate.com.

Please include your order number and photographs where relevant. If we agree that the product is faulty, damaged, or incorrect, we may offer a refund, replacement, or alternative solution.

Your statutory rights are not affected.

It is your responsibility to read all ingredients, allergen, and product information before purchase and before consumption.

If you are buying products for someone else, please ensure they are aware of the ingredients and allergen information.

We are not responsible for allergic reactions where allergen information has been provided and the product has not been incorrectly labelled.

You agree not to misuse our website. You must not:

• use the website for unlawful purposes;
• attempt to gain unauthorised access to our systems;
• copy, scrape, or reproduce website content without permission;
• upload malicious code or interfere with website functionality;
• use our website in a way that could damage our brand, systems, or other users.

All content on this website, including text, images, product names, designs, graphics, branding, recipes, videos, and logos, belongs to us or is used with permission.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.

If you submit a review, photograph, comment, or other content to us, you confirm that it is accurate, lawful, and your own content.

We may use customer reviews or user-generated content for marketing purposes, including on our website, social media, email marketing, or advertising, unless you ask us not to.

We reserve the right to remove reviews or content that is offensive, misleading, unlawful, or inappropriate.

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of those third-party websites.

We do our best to keep our website accurate, secure, and available, but we do not guarantee that it will always be uninterrupted or error-free.

Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses.

We are not responsible for delays or failures caused by events outside our reasonable control, including courier delays, weather events, customs delays, strikes, supply chain disruption, pandemics, technical failures, or changes in law.

We may update these Terms from time to time. The latest version will always be available on our website.

By continuing to use our website after changes are made, you agree to the updated Terms.

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the country where you live.

For questions about these Terms, please contact:

Manta Chocolate
Email: info@mantachocolate.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ