Shipping & Delivery

Last updated: 1 May 2026

This Shipping & Delivery Policy explains how we deliver orders placed through Manta Chocolate, operated by Chocolate House LTD

We currently ship orders using Royal Mail.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Shipping within the UK costs £4.20.

We offer free UK shipping on orders over £100.

UK delivery usually takes 1–3 working days from dispatch.

Please note that delivery times are estimates only and may vary during busy periods, holidays, weather disruption, postal delays, or circumstances outside our control.

We currently offer international shipping to selected destinations.

Shipping to Europe costs £6.50.

Shipping to the rest of the world costs £10.50.

International delivery usually takes 7–10 working days from dispatch, although this may vary depending on the destination, customs processing, local postal services, and other factors outside our control.

For orders outside the UK, your order may be subject to import duties, customs charges, VAT, taxes, or handling fees when it reaches the destination country.

These charges are the responsibility of the customer and are not included in our product prices or shipping costs unless clearly stated otherwise at checkout.

We are not responsible for delays caused by customs checks or import procedures.

We aim to prepare and dispatch orders as quickly as possible.

Orders are usually dispatched within 1–3 working days, unless stated otherwise on the product page or during busy periods.

Orders placed on weekends or UK bank holidays will usually be processed on the next working day.

Please make sure your delivery address is complete and accurate before placing your order.

We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

If an order is returned to us because the address was incorrect or the parcel was not collected, we may ask you to pay the shipping cost again before resending it.

Chocolate is sensitive to heat, cold, and handling during transit.

We package orders carefully, but we cannot guarantee that chocolate will not be affected by extreme temperatures, courier storage conditions, or delays once the parcel has left us.

During warmer weather, we may delay dispatch slightly to protect your order where appropriate.

If your chocolate arrives damaged or melted, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging.

If your order has not arrived within the estimated delivery window, please contact us at info@mantachocolate.com.

We may ask you to allow a little extra time during busy periods before we can treat a parcel as lost.

If Royal Mail confirms that a parcel has been lost, we will review the issue and may offer a replacement, refund, or store credit where appropriate.

For delivery questions, please contact:

Manta Chocolate
Email: info@mantachocolate.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ