Returns & Refunds

Last updated: 1 May 2026

This Returns & Refunds Policy explains how returns, refunds, replacements, and cancellations work for purchases made through Manta Chocolate, operated by Chocolate House LTD.

Because we sell food products, we cannot accept returns of opened products unless they are faulty, damaged, or incorrect.

For hygiene and food safety reasons, returned products must be:

• unopened;
• unused;
• sealed in their original packaging;
• in resaleable condition;
• returned within the applicable return period.

If you change your mind, please contact us at info@mantachocolate.com within 14 days of receiving your order.

If your return is accepted, the product must be sent back to us within 14 days of notifying us.

You are responsible for the cost of returning the items unless the product is faulty or we made an error with your order.

We recommend using a tracked postal service, as we cannot refund items that are lost on their way back to us.

We cannot accept returns for:

• opened food products;
• products without their original sealed packaging;
• products that have been consumed, partly consumed, or damaged after delivery;
• products that have been stored incorrectly;
• personalised or custom-made items;
• gift cards, if applicable;
• sale or clearance items, unless faulty.

This does not affect your statutory rights.

If your order arrives faulty, damaged, melted, or incorrect, please contact us within 48 hours of delivery.

Please include:

• your order number;
• a description of the issue;
• clear photographs of the product;
• clear photographs of the outer packaging;
• clear photographs of the delivery label.

Once we have reviewed the issue, we may offer a replacement, refund, store credit, or another appropriate solution.

Our products are made with natural ingredients and may change slightly in appearance or texture over time.

Chocolate bloom, small colour variations, natural separation in spreads, or minor surface marks can occur due to temperature changes or storage conditions. These do not always mean the product is unsafe or faulty.

If you are concerned about your product, please contact us before consuming it.

If your refund is approved, it will be processed back to your original payment method.

Please allow 5 working days for the refund to appear in your account, depending on your payment provider.

Original shipping costs are non-refundable unless the item is faulty, damaged, or incorrect.

Where appropriate, we may offer a replacement product instead of a refund.

Replacement items are subject to availability. If the original product is unavailable, we may offer an alternative product of equal value, store credit, or a refund.

If you would like to cancel an order, please contact us as soon as possible at info@mantachocolate.com.

If your order has not yet been dispatched, we will do our best to cancel it and issue a refund.

If your order has already been dispatched, you may need to follow the returns process above.

To request a return, please email: info@mantachocolate.com

Please include:

• your full name;
• your order number;
• the item you would like to return;
• the reason for the return;
• photographs, if the item is damaged, faulty, or incorrect.

Please do not send products back to us without contacting us first.

Returns should be sent to:

Dephna Kitchens
26 Chase road
London, NW10 6QN

The customer is responsible for ensuring the return is packaged securely.

For returns and refund questions, please contact:

Manta Chocolate
Email: info@mantachocolate.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ