Privacy Policy

Last updated: 1 May 2026

This Privacy Policy explains how Chocolate House LTD, trading as Manta Chocolate, collects, uses, stores, and protects your personal data when you visit our website, place an order, contact us, sign up to our newsletter, or interact with us.

We are committed to protecting your privacy and handling your personal data responsibly.

Chocolate House LTD
Trading as: Manta Chocolate
Company number: 15848158
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@mantachocolate.com

For the purposes of UK data protection law, we are the “data controller” of your personal data.

We may collect the following personal data:

Information you provide to us

• name;
• billing address;
• delivery address;
• email address;
• phone number;
• order details;
• payment-related information;
• customer service messages;
• reviews or feedback;
• marketing preferences;
• allergy or dietary information you choose to provide.

Information collected automatically

When you use our website, we may collect:

• IP address;
• browser type;
• device information;
• pages visited;
• time spent on the website;
• referring website;cookie and tracking information;
• approximate location based on technical data.

Information from third parties

We may receive limited information from:

• payment providers;
• delivery partners;
• analytics providers;
• email marketing platforms;
• fraud prevention tools;
• social media or advertising platforms.

We use your personal data to:

• process and deliver your orders;
• take payment and prevent fraud;
• send order confirmations and delivery updates;
• provide customer support;
• manage returns, refunds, and complaints;
• send marketing emails where you have consented or where permitted by law;
• improve our website, products, and customer experience;
• personalise website content or advertising;
• comply with legal, tax, accounting, and regulatory obligations;
• protect our website, business, customers, and rights.

We rely on different legal bases depending on how we use your data:

Contract

We process your data to fulfil your order, deliver products, take payment, and provide customer service.

Legal obligation

We process certain data to comply with tax, accounting, food safety, consumer protection, and legal obligations.

Legitimate interests

We may process data for our legitimate business interests, including fraud prevention, website security, customer service, business improvement, and limited marketing to existing customers.

Consent

We rely on your consent for certain activities, such as email newsletter sign-ups and non-essential cookies.

You can withdraw consent at any time.

If you sign up to our newsletter or agree to receive marketing, we may send you emails about products, launches, offers, events, and brand updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at info@mantachocolate.com

We do not sell your personal data.

We may share your personal data with trusted third parties where necessary, including:

• website hosting providers;
• e-commerce platforms, such as WooCommerce and Shopify;
• payment processors, such as Stripe;
• delivery and fulfilment partners, such as Royal Mail, Evri, ShipStation;
• email marketing platforms;
• analytics providers;
• professional advisers, such as accountants, lawyers, or insurers;
• regulators, authorities, or law enforcement where required.

We only share personal data where necessary and require our service providers to protect it appropriately.

Some of our service providers may process personal data outside the UK.

Where this happens, we take steps to ensure your data is protected in accordance with UK data protection law, such as using appropriate safeguards or approved contractual protections.

We only keep personal data for as long as necessary.

Typical retention periods include:

• order and transaction records: usually up to 6 years for tax and accounting purposes;
• customer service emails: usually up to 2 years;
• marketing data: until you unsubscribe or your consent is withdrawn;
• analytics data: usually up to 2 years;
• legal complaint or dispute records: as long as needed to protect our legal rights.

Under UK data protection law, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate personal data;
• request deletion of your personal data;
• object to certain processing;
• restrict how we use your data;
• request data portability;
• withdraw consent where processing is based on consent;
• complain to the UK Information Commissioner’s Office.

To exercise your rights, contact us at info@mantachocolate.com

Payments are processed securely by our payment providers. We do not store your full card details on our own systems.

Your payment provider may process your data in accordance with its own privacy policy.

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

We use reasonable technical and organisational measures to protect your personal data.

However, no website, email system, or online service is completely secure. Please take care when sharing information online.

We use cookies and similar technologies on our website. For more information, please read our Cookie Policy below.

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

For privacy questions, please contact:

Manta Chocolate
Email: info@mantachocolate.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal data.